What does TEIBAS do?

TEIBAS exclusively serves over 15,000 active and retired members of IBEW Local 353, by establishing prudent and effective policies and strategies to guide the administration of the Trust Funds and serve the best interests of the members.

How do I access my online account?

Once you’ve registered on myteibas.com you will receive an email with a password and a link to myteibas.com. Click the link and enter your email address and the password provided. If you encounter any problems please contact TEIBAS at 426-637-6789 or 1-800-267-0602 for assistance.

When does my benefit coverage begin?

Every month, TEIBAS receives contributions from employers based on hours worked for the previous month. Benefit coverage starts the first day of the second month after you have earned 450 hours.

How do I add my spouse or child onto the benefit plan?

If you did not have a spouse or dependent children when you first joined the plan, you will need to have them added. In order to add your spouse or child onto the IBEW Local 353 Group Benefit Plan, you must complete the change/update of information form and provide sufficient proof. This form and list of acceptable forms of proof is available in the Forms section of this website or call TEIBAS at 416-637-6789 or 1-800-267-0602 for more information.

Who pays my benefit claims?

Canada Life is responsible for paying dental, disability, vision, prescription drugs, paramedical services and healthcare benefit claims. They can be reached at 1-844-232-4239 or log into your GroupNet for Plan Member’s account. Click here to go to the Canada Life GroupNet site.

How long do I have to submit my claims?

Your claims must be submitted to Canada Life no later than 1 year from the date you incurred the cost of the claim.

What is a reasonable and customary charge?

Reasonable and customary refers to the maximum allowable amount that an insurance carrier will reimburse on a particular service or item. This amount reflects the typical cost associated with this service or product in a specific geographical region. Canada Life will pay up to the reasonable and customary charge for services and supplies, like registered massage therapy, chiropractor, dental procedures, prescription drugs, etc. Check with Canada Life to confirm these amounts before receiving treatment to avoid out of pocket expenses.

How do I find out if a specific drug is covered?

Contact Canada Life at 1-844-232-4239 and provide the Drug Identification Number. You can also check drug coverage on-line in GroupNet for members. Simply log into your account, click on “coverage and balances”, select “drug benefits”, then select “drug search” and follow the instructions. If the drug requires pre-approval please visit the following link https://www.facetprogram.ca/en/.

I’m travelling to Cuba, what do I need to show proof of travel insurance?

When travelling to Cuba you are required to have proof of travel insurance. Proof of travel insurance includes, Insurance policy (Viator Travel Booklet), Medical assistance card (Travel Card), and Provincial Health Card (OHIP Card). Make sure you carry a credit card or other form of payment with you in case you are required to pay for medical services upfront.  Cuban authorities will not allow anyone with outstanding medical bills to leave the country. We recommend that travellers carry their travel card with them at all times and contact Global Excel immediately at 1-866-870-1898 from anywhere in Canada or the US, or collect at 1-819-566-1898 from anywhere else, should you require medical treatment. This will allow for Global Excel to arrange and monitor treatment and arrange direct payments wherever possible. Before traveling, log into myteibas.com to print a copy of the travel card and travel booklet. Call TEIBAS at 416-637-6789 or 1800-267-0602 for hard copy.